For custom fitting you may contact us to make a special order that would be tailored for you within two weeks. If only additional snaps would be added to a ready made abaya that you are ordering you may write in the special instruction box the number of snaps you want to add and whether they are in the upper, upper to middle, or full parts of the abayas. For additional assistance please feel free to contact us on firstname.lastname@example.org
Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping. Make sure that all required fields are filled out correctly. In addition make sure that your card is not specified for ATM machines only, and it does have sufficient limit. If these conditions are met, and the problem still persists. Call yours bank to check if your credit card is eligible for online purchases or other blockage reason. If you still face difficulty with your payment contact us at email@example.com and we will try our best to help.
Making a return or exchange is easy. Please check the Rules and Regulations page for more details. To arrange your exchange or return, simply sign into your account and select go to My Orders, then click EXCHANGE/RETURN and follow the steps. You will then receive a confirmation email with returns instructions and details about how to book your collection. Return shipment is in the responsibility of the customer.
Once your order has been dispatched, you will receive an e-mail containing your tracking number from our shipping company. You can follow the shipment by going to the shipments' company website and enter the given tracking number.
Before purchases are ready for dispatch and within 24 hours customers can cancel an order, change the size or edit your billing and shipping details. In addition we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any amendments, you are able to do so from your account or contact out customer service at +966543898819
UTRUJ ships within Saudi Arabia, and all GCC countries. For international orders kindly contact us at firstname.lastname@example.org or +966543898819
At URTUJ, you are free to shop without creating an account
However, join us and you'll be able to enjoy the following benefits:
- Track your orders and review past purchases
- Request an exchange or return directly from yours account
- Save your address and card details so you can shop even quicker next time
Shopping at UTRUJ is easy:
- Use the collection, homepage or product view links.
- When you have decided on a certain product, read the relevant details, and pick your size, then click on the ADD TO CART button on the product page.
- Review the items in your card by clicking the CART icon at the top of the page.
- Proceed to complete your order and checkout process.